Privacy Policy of the Dean St Ltd website
Dean St Limited (trading as www.DeanSt.co.uk)
take your privacy seriously. This Privacy Policy explains the steps
we take to ensure information about you is kept secure and confidential.
Please read this Privacy Policy carefully as once you use our website
and/or our product and/or account aggregation services ("Services")
you will be regarded as having read and accepted this Privacy Policy.
You must not use our website or our Services if you do not accept this
Privacy Policy.
Dean St Limited (company number 4971752) is the data controller in relation
to the Services and your personal data. Our registered address is E
Floor Milburn House, Dean St, Newcastle Upon Tyne NE1 1LF. If you have
any queries relating to our use of your personal data or any other data
protection issues, please contact our Data Protection Officer at DPO@DeanSt.co.uk
Terms and Conditions of Use of the Dean St Ltd website
These terms and conditions detail how the Dean St Ltd website (the "Website")
can be used. If you use the Website you agree to be bound by these terms
and conditions.
GENERAL Definitions
In these terms and conditions, "we" and "us" mean
www.DeanSt.co.uk which is the trading
name of Dean St Ltd (company number 4971752) whose registered address
is: E Floor Milburn House, Dean St, Newcastle Upon Tyne NE1 1LF
Complaints
Our aim is at all times to provide you with an excellent service. However,
if you are unhappy with our service for any reason, please contact our
Customer Services Team (Complaints Handling) at our address given above,
or by telephone on 08712 88 0856 or by email at complaints@deanst.co.uk
We will acknowledge receipt of your complaint, in writing, within 5
business days and we will inform you of the name of the individual handling
the complaint (together with details of our internal complaints handling
procedures). We may combine the acknowledgement of the complaint with
our final response, but in any event we aim to resolve complaints at
the earliest opportunity.
If your complaint is directly related to a product or service provided
by (or you are unhappy with) one of our Partners regulated by the Financial
Services Authority i.e. one of our mortgage/loan packaging partners
(Atom or Trustguard) or General Insurance Broker partners (Paymentshield
or IMD), then your complaint will be passed onto the respective company
who will then handle the complaint themselves. An authorised company
will inform you of your rights to refer your complaint to the Financial
Ombudsman Service should you not be satisfied with the final response,
(they must do so within six months). Any authorised company must also
provide you with a copy of the Financial Ombudsman Services explanatory
leaflet when sending their final response. If your complaint is in respect
of one of our Legal, Insolvency or Debt Management partners then they
also will handle your complaint themselves and if necessary refer you
to the appropriate regulatory body (e.g. Law Society or Financial Ombudsman
Service). If you require any provider's contact details, please contact
us and we will be happy to assist.
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